Terms and Conditions
Your Guide to Using Our Home Help Services
At R Din Care and Support, we believe in being clear, fair, and transparent. These Terms and Conditions explain the key details of our service agreement to ensure everyone feels informed and protected. By using our services, you agree to the terms outlined below.
Nature of Services
We provide non-regulated home help services, which means we do not offer personal care, medication management, or any clinical nursing services. We focus on support such as companionship, household help, meal preparation, errands, and wellbeing checks, while we await full CQC registration.
Bookings and Scheduling
Services are arranged based on your needs and availability. We’ll work with you to schedule visits at convenient times and assign a regular support worker whenever possible. We kindly ask that any schedule changes or cancellations be communicated at least 24 hours in advance.
Fees and Payment
We operate with affordable, transparent pricing. All costs will be clearly outlined before services begin. You will receive a weekly or monthly invoice depending on your plan, and payment is due within 7 days of the invoice date. We accept bank transfer and other standard payment methods.
Cancellations and Missed Visits
If you need to cancel a visit, please let us know as early as possible. Cancellations with less than 24 hours’ notice may be charged in full to cover staffing costs. In the rare event that we need to cancel a visit, we’ll give you as much notice as possible and work to reschedule promptly.
Safety and Conduct
We are committed to creating a safe and respectful environment for both clients and staff. All our team members are DBS-checked, insured, and trained under the guidance of a Registered Nurse. In return, we ask clients and households to maintain a respectful and safe environment for our staff.
Confidentiality and Data Protection
Your privacy matters. We treat all personal information in line with UK data protection laws and will never share your details without your permission unless required to by law or in the event of a safety concern.
Service Limitations
As a non-regulated provider, we do not offer:
- Personal care (such as bathing, dressing, toileting)
- Medication administration or prompting
- Clinical or nursing services
If these needs arise, we will support you to find appropriate, regulated care through trusted providers.
Ending the Agreement
You may end your service agreement with us at any time with 7 days' notice. We may also end services by giving you written notice if needed. Any outstanding payments will need to be settled at the end of the agreement.
Feedback and Complaints
We value your feedback. If you’re happy, we’d love to hear it — and if something isn’t right, we want to make it better. Please contact us directly with any concerns, and we’ll aim to resolve them promptly and fairly.
For questions or more information about these Terms and Conditions, please contact:
020 3951 4788
info@rdincare.co.uk
www.rdincare.co.uk
Thank you for choosing R Din Care and Support. We’re proud to provide respectful, reliable help that feels like home.
