Privacy Policy
Protecting Your Personal Information with Care and Respect
Your privacy is very important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services or visit our website. We are committed to complying with all relevant UK data protection laws and ensuring your information is kept safe.
What Information We Collect
When you get in touch or use our services, we may collect information such as your:
- Name, address, and contact details
- Date of birth and emergency contact information
- Health and care needs relevant to the services we provide
- Payment and billing details
- Communications and feedback you share with us
We collect this information to ensure we can provide personalised, safe, and effective support tailored to your needs.
How We Use Your Information
Your data is used to:
- Arrange and deliver the home help services you request
- Communicate with you and your authorised contacts about your care
- Manage payments, invoices, and service records
- Comply with legal and regulatory requirements
- Improve and personalise our services
We will never use your information for marketing without your explicit consent.
How We Protect Your Information
We take appropriate technical and organisational measures to keep your data secure. Access to your personal information is limited to authorised staff only, and all our team members are trained in data privacy best practices. We regularly review our security measures to guard against loss, misuse, or unauthorised access.
Sharing Your Information
We will not share your personal information with third parties unless:
- It is necessary to provide your care and support (e.g., sharing information with other healthcare professionals with your consent)
- Required by law or regulatory bodies
- With your explicit permission
We do not sell or rent your information to any external organisations.
Your Rights
You have important rights regarding your personal data, including the right to:
- Access the information we hold about you
- Request corrections if your data is inaccurate or incomplete
- Ask for your data to be deleted or restricted in certain circumstances
- Object to how we use your data
- Withdraw consent where processing is based on your permission
If you wish to exercise any of these rights, please contact us.
How to Contact Us
If you have questions about this Privacy Policy or how we handle your data, please get in touch:
020 3951 4788
info@rdincare.co.uk
www.rdincare.co.uk
We are committed to respecting your privacy and handling your information responsibly at all times.
