Frequently Asked Question
We offer a range of non-medical home care services tailored to promote independence and wellbeing, including:
- Companionship Visits
- Light Domestic Help
- Shopping & Errands
- Meal Preparation
- Chaperone & Escort Services
- Wellbeing Calls & Safety Checks
Our services are ideal for:
- Older adults wanting to stay independent
- Individuals recovering from illness or surgery
- People with limited mobility or cognitive challenges
- Families who need additional support for a loved one
- Adults living alone who experience isolation
Yes. Every support worker is:
- Fully trained in elderly care and non-medical assistance
- DBS (Disclosure and Barring Service) checked
- Selected for their professionalism, kindness, and reliability
Currently, we do not offer medical or personal care such as administering medication, bathing, or wound care. Our focus is on non-clinical support, including companionship, errands, meal prep, and general wellbeing.
If your needs change, we’re happy to help you explore suitable clinical care providers.
Not yet. We are currently in the process of registering with the Care Quality Commission (CQC). Until then, we only offer non-regulated support — this means we do not provide personal care, administer medication, or deliver clinical nursing services.
You’ll be supported by a friendly, trained team member who has been carefully selected for their compassion and reliability. All staff are DBS-checked, fully insured, and trained under the guidance of a Registered Nurse.
It’s simple. Contact us by phone or email to discuss your needs. We’ll arrange a consultation (by phone or at home) to understand your preferences and then match you with a suitable team member.
Yes. Our services are tailored around your needs and schedule. You can choose from weekly plans, daily visits, or a custom package that suits your lifestyle.
We currently support clients across East London, including:
- Newham
- Barking and Dagenham
- Redbridge
- Havering
- Waltham Forest
Absolutely. We understand that care needs can change over time. Just let us know, and we’ll adapt your plan to ensure it continues to meet your goals and comfort.
If your regular team member is unwell or on leave, we will arrange cover with another trusted member of our team. We’ll always try to maintain consistency and will inform you in advance of any changes.
Our pricing is transparent and affordable, with no hidden fees. We’ll provide a clear breakdown of costs based on your chosen services during the consultation, so you know exactly what to expect.
Yes. With your permission, we can share brief updates after visits to keep family members informed. This is especially useful for those who live far away and want reassurance about a loved one’s wellbeing.
Yes. With your permission, we can share brief updates after visits to keep family members informed. This is especially useful for those who live far away and want reassurance about a loved one’s wellbeing.
